Dealing with difficult customers (DWDC) Training Course

Dealing with Difficult customers

 

·         Identify the key components in all angry confrontations

·         Recognise different stages of conflict escalation

·         Understand how they respond to anger and conflict

·         Maintain composure when handling angry customers

·         Manage their verbal and non-verbal communication

• Demonstrate skills to manage customer behaviour

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Duration : 3 hours
Price Band : A (View Price Bands)

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